Customer survey Step 1/4: Leave this field blank Customer Satisfaction Survey Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about your experience. Date Month January February March April May June July August September October November December Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2024 Customer Name How long have you been a customer? Less than a month 1 - 6 months 6 months to 1 year More than 1 year 5 - 10 years More than 10 years How often do you use our products or services? Daily Several times a week About once a week A couple times a month About once a month Once a year Other How likely are you to recommend our company to a friend or colleague? Very likely Somewhat likely Unsure Not very likely Not likely If not, why? (optional) Based on your experience, will you continue purchasing products or services from us in the future? Very likely Somewhat likely Unsure Not very likely Not likely If not, why? (optional) Compared to similar companies, how would you rate our products or services? Much better Somewhat better About the same Worse Much worse Please rate your satisfaction with the following aspects of our products or services: Overall experience Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Quality of Product Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Price Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Value of Price Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Ability to meet needs Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Professionalism Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Communication Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Friendliness Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Responsiveness Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied What could we do to increase your level of satisfaction? Continue Save draft
